Was your Facebook Ads account suspended? Allow's observe out why your account may be suspended and so learn how to get it running once again!

Y'all're a busy social media director. Ane minute, your Facebook ads are happily ticking along and the next, well, it'south social armageddon because you see this message:

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"Your advertising business relationship has been flagged because of unusual activity. For security reasons any ads y'all are running will be paused."

"All correct." you recall. "It can't be that bad, there's no ' unusual activity ,'so I volition just talk to the nice people at Facebook and explain that there has been a misunderstanding."

That is where your big fat social media nightmare begins.

This article is based on my own existent experiences as a result of having my account suspended and how I went about restoring it.

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What Does a Break Hateful?!

If yous're a social media managing director and so a suspension is bad news. And if your center is already pounding,become ready for information technology to get a fiddling flake worse.

Here'due south what will happen:

  1. All your running ads will exist paused, regardless of how they are performing.
  2. You may not be able to analyze the historic functioning of those ads.
  3. You volition exist unable to identify new ads or add together a new payment method.
  4. You lot will discover that Facebook does not have a telephone support team.
  5. Your boss and colleagues will not sympathize point 4.

Why Did Facebook Suspend Your Account?

The first affair y'all should do is to check your PayPal or Credit Credit carte accounts. Was there a 18-carat security threat, has your account been hacked or did you spend more than usual

For your own security, check your payment methods start and if your account or folio was hacked, you lot should report it.

Not hacked? OK, then the 2d question you should ask yourself is whether y'all unwittingly flouted a Facebook advertising rule.

The chances are that, like me, you never read the rules, you but stumbled into them each time yous bankrupt i, right? Well, here are some common Facebook rules I have flouted on more than 1 occasion:

  • I used more than 20% text in ads.
  • I didn't write Facebook with a capital "F."
  • I didn't match the ad to the landing folio.
  • I accessed my ads account via a proxy IP.
  • I used words that implied betting/gambling.
  • I used an epitome that portrays an "ideal body blazon." (See beneath.)

Disallowed advertising epitome example:

Remember that Facebook uses computerized processes to approve or reject ads. So, this epitome I used to promote a career in client services was rejected for portraying an unrealistic torso prototype!

You can read the full listing of Dos and Don'ts, and I recommend y'all do it Earlier y'all offset advertizing. Facebook, or rather, Facebook'due south robots, flag each rejected advertizement (regardless of the reason) and may somewhen suspend your account without warning.

If you lot are working on a brand page that has more than one administrator, make sure you lot are all aware of the rules. Facebook doesn't care whether you or a member of your marketing team broke the rules.

Your business relationship will however become suspended

Now, hither comes the tricky part. Getting your Facebook ads account unsuspended is neither easy nor quick.

The majority of Facebook's "support" is based on electronic forms, community-run forums, and an electronic ranking system. Your advert was likely suspended without a man looking at it, and to get it unsuspended requires homo attention.

When yous entreatment the determination–electronically, of class, you may wait up to ane month for a human being to respond. Yep, really!

1. Appeal once

I have information technology on good authority that resending the appeal form simply moves you to the bottom of the queue. Send it once and look … and expect … and await. You tin admission the form by clicking the link in your scarlet warning message only retrieve, simply once!

2. Connect another business relationship

You demand to get your ads running again ASAP so you could try using another profile connected to the page with a dissimilar payment method. Y'all may non be able to reactivate your paused ads, but you should be able to create new ones.

If you don't have another connected profile,DON'T Blitz!If you practice too much in one day, this business relationship may also get suspended!

3. Search for contacts

Facebook is notorious for deliberately withholding any contact info, then you won't find a phone number or public email address for them. That said, they have staff listed on Linkedin and they take their Facebook for Business page. This is the folio I used to query my suspension. Y'all volition come across that most comments on their page concern this issue! I also tagged them in Linkedin posts and mentioned them oft on Twitter, politely, of form!

iv. Run promotions through an alternative page

This is not an ideal situation simply if y'all have a neutral Facebook page then you lot may be able to run some other brand's ads through it.
For example, if your brand is "Training Shoes Commonwealth of australia" and you accept a page entitled "What's on in Commonwealth of australia" then you lot could run "click to website" ads through it. Exist careful though; if the problem lies with your payment method and you haven't straightened that out all the same you may "infect" your other pages!

If similar me, you were relying too much on Facebook paid advertising and then information technology'south fourth dimension to go back to grassroots and refocus on organic date.

Ask friends and followers to share your posts, utilize groups and forums, tag other businesses in your posts and diversify into other channels. I have ever had a college date on Twitter despite not having a paid ads account there, merely I probably got a bit lazy.

Having your Facebook account suspended will force you to reconsider your overall social media strategy!

6. It's not about the money!

If you search this discipline on Google, you will run across that you are not lonely. In that location are literally thousands of frustrated advertisers (some big players) in the same boat.

You should as well know that "spend" seemingly doesn't affair to Facebook. My brand was spending ten,000 USD per month and it made no difference to the issue. So before y'all kickoff using phrases like "Do You Know Who I Am" , "I Spend $X Per Month" or "I Will Spend My Upkeep Elsewhere" call back, it won't touch the outcome and information technology probably won't make you experience any better.

My experience of Facebook support in comparison with other social media networks is very poor, however, at this time it is difficult to cut all advertising cords with the site.

Until then social media managers,stay potent, stay polite, stay persistent and you will get your ads account unblocked … eventually! Tweet me and let me know your experiences @charli_says.

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